FAQ

Are all sales final? Yes, due to health and safety regulations, we have a strict policy that all sales are final. This means that once a purchase is made, it cannot be returned or exchanged.

 

What should I do if I receive a damaged item? If you happen to receive an item that is damaged, you have the option to request a refund or exchange. However, please note that this request must be made within 7 days of receiving the item, and it is important that the item still has its tags attached.

 

How long does processing take for my order? For orders placed 3 PM Eastern Standard Time, we kindly ask that you allow up to 2 business days for processing. This helps us ensure that your order is accurately prepared for shipment. All 1 business day for all orders before 1pm Eastern standard time.

 

What is the estimated shipping time? Once your order has been processed, standard shipping typically takes between 3 to 5 business days to arrive at your address. Please keep in mind this timeframe excludes holidays, which may affect delivery times.

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What time do pickup and delivery options begin? Our pickup and delivery options start at 5 PM Eastern Time. 

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How can I request sooner availability? For sooner availability please email us directly at lovephasebrand@gmail.com.

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What should I do if I entered the wrong address or size for my order?

If you realize there is an error with your address or size, please email us immediately before processing is complete. Unfortunately, errors made after processing cannot be changed.

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